AmbuLead Ahead
Feedback breaks before it's spoken — at the moment of noticing.
Before you can write a clean Situation · Behaviour · Impact message, you have to see what's missing in the ones you already give. These are fast calibration drills — 60–90 seconds each, drawn at random so it's never the same set twice.
Run the camera test
Before giving any feedback, ask: would a camera have caught this? If your words are "unprofessional", "sloppy" or "great attitude", the camera caught nothing — go back and name the behaviour you actually saw.
Individual · dailyWrite one a week — sent or not
End each week by writing a single complete SBI message about someone on your team, recognition or developmental. You never have to send it. The reps build the reflex faster than any workshop.
Individual · weeklyGive the Impact first, ask for the Behaviour
In your next 1:1, state the Impact first and ask the other person to reconstruct the behaviour that caused it. If they can't, your feedback wasn't specific enough — and now you both know exactly where it broke.
In pairs · coachingDownload the example banks to Excel to edit or translate them, then upload your own set. Enter the facilitator password to unlock.
That password isn't right — try again.
Unlocked. Download the workbook — four example banks plus a Page text sheet for the title and text boxes — edit in Excel, then upload to apply your changes to this session.